Job review from David in Flagstaff, AZ 86005 on 10/30/15
Comparing to other businesses I've interacted with lately, you've done the best in essentially every way.
As someone who prefers email contact (less chance of miscommunication) I'm happy with both phone and email contact in both directions.
Alexis was my main contact and I found her to be courteous, professional and appropriate whether on the phone or through email. If anything, she might be a little too "can we get this finished yesterday?".
Ryan presents himself more as a consultant than a salesperson (great). He seems to understand homeowners like me aren't happy about picking up the tab for things that should have been handled by the original contractor, code inspection, insurance, etc. He used his experience to suggest options and work I was able to agree needed to be done without having to wade through a bunch of fluff add-ons.
David made it pretty obvious he knows what he is doing and he and his crew are interested in doing the best job they can. They were all pleasant, courteous, professional, apparently trustworthy and the work was accomplished faster than I expected. They even offered help with a few small unrelated tasks of mine while they had their equipment available. The only mistake I saw made was bugging me again about allowing my picture to be used after I already told sales that that wasn't going to happen.
I rated this at the top because of the crew's willingness to do more than they did. My usual luck gave us rain about 6 hours early so we ended up with a wet clay muddy mess both outside and inside mixed with the concrete dust from crack stitching. With the work I still have to do, they did more cleanup than I'd expect an installation crew to do. This job didn't have a need to put things back in the original condition, and they even explained that they were required to do some things that I told them not to worry about.
What made you choose our company:
My house has always had a cracked kitchen floor. The prior times I've looked at getting it fixed the contractors I've talked to all left me unsure they actually knew how they should fix my problem (and could never afford the estimates anyway). I saw an AFS truck in my neighborhood one day when I happened to be thinking about replacing my carpet, etc. That prompted some web research, etc., which left AFS the best candidate for me to contact for Flagstaff work.
Flagstaff, AZ 86005
Friday, October 30th