Job review from Darwin in AZ on 03/31/21

I am very happy to give a 5-Star review rating due to the efforts of Felix Cantu and Chris Ortiz. Chris , Residential Consultant was very helpful and explained in great detail the process for CleanSpace crawl space encapsulation system. He was very professional and respectful of my concerns and comments.
Upon signing the agreement the project was forwarded for construction scheduling. The original date to install was March 25, 2020. A crew showed up that day but discovered there was not enough drainage mat to cover the crawl space. They were here about 3 hours.
Finally on May 5th, Felix Cantu was scheduled to complete the project. When he arrived he discovered 2 rolls of the drainage mat had been rolled out incorrectly and had to be turned over. Felix was by himself and had to complete this before he could do any installation. He was told he was to complete the project but in essence started not only from scratch but at a disadvantage. Felix was intent that the project not only be completed correctly but to the high standards of Arizona Foundations. Felix completed 2800+ sq ft of crawl space by himself in 3 days. He worked long hours and was very detailed in his installation. I checked his work at numerous times and was very impressed.
We experienced delays but are thankful for the honesty and hard work by Felix. Without his customer service and professionalism I could not have given a 5-STAR rating.
I also want to thank Tom Dixon, Operations Manager. When Felix discovered the amount of work necessary to complete the project he indicated he would not be able to finish in the time allocated. He was only scheduled 2 days to "complete the Project'. I called the office and left a message for Tom with my concerns. He called back and told me he had rescheduled Felix's time and he was clear to stay until the project was completed.
Overall what could have been a bad experience turned out to be 5-STAR because of Chris, Felix and Tom.
Thank you!!